• PLAY STANDARD package is exclusively available for AIS 3BB Fibre3 customers and are registered as a residential individual.
• Get a special entitlement access to Max, VIU, WeTV and iQIYI with no additional charge from PLAY STANDARD package.
• Max, VIU, WeTV and iQIYI privileges are automatically cancelled upon cancellation of the PLAY STANDARD package.
• PLAY STANDARD package is for simultaneous use on 4 screens at the same time per account. Customers can stream via AIS PLAYBOX to watch on a big screen or via AIS PLAY APP through App Store and Google Play Store, Website https://aisplay.ais.co.th/portal, Apple TV, Samsung Smart TV and Chromecast. Android 4.4 and iOS 10.2 are the minimum supported versions.
• Max /Standard service available on 2 devices via Max App or https://www.max.com
• VIU Premium service available on 5 devices via VIU App or www.viu.com
• WeTV VIP service available on 2 devices via WeTV App or https://wetv.vip/th
• iQIYI VIP service available on 2 devices via iQIYI App or https://www.iq.com/
• The specified service fee is for domestic use only. Commercial use is strictly prohibited.
• The company reserves the right to change the terms and conditions without prior notice.

1. The Net and Entertainment Gang package group can be applied for both individual customers and juristic customers registered for Fibre to the Home (FTTH) and Fibre to the Room (FTTR) services.

2.  For juristic customers subscribing to the Net Entertainment Gang package: They are not eligible for the AIS monthly customer discount applicable to primary packages of 349 THB or more. And they do not receive a SIM card.

3. The Net Smart Gang and Net Combo Gang packages are only available for individual customers.

4. Monthly service fees do not include VAT.

5. The installation fee of 4,800 baht is payable in the first monthly bill. Alternatively, the 4,800-baht installation fee will be discounted should a customer utilize the package for a continuous 24-month billing cycle, counted from the installation date. Should services be terminated for any reason before the 24-month cycle is completed, the customer is liable for payment of damages, which will be calculated according to the length of service provided.

6. Once this package has been initiated, the customer may not move the point of installation during the first 6 months, counted from the installation date. Should the customer move the point of installation, the benefits listed in these terms and conditions will be affected, effective immediately.

7. Existing AIS customers who wish to switch over to this package and require additional equipment or a replacement for the existing equipment, will be required to commence a 24-month billing cycle in accordance with the terms and conditions of this package, although said customers will receive a 4,800-baht discount on the initial set-up and wiring fee, which will be initiated from the date of installation.

8. The 800-baht activation fee (Discounted from the normal fee of 2,000 baht) will be refunded in the form of a monthly 100-baht discount on services that will last 8 billing cycles. Should services be temporarily halted by the customer during this time, that discount will also be halted immediately. Special promotion: Owners of the property where package services will be directed and who can prove ownership with their house registration documents or by other official means will not need to pay any activation fee.

9. Customers using this package will receive Private IPv4 and Public IPv6, which enables port forwarding and the use of bridge mode.

10. Customers cannot change to a lower speed internet package during the period of the 24-month billing cycle.

11. When using the AIS Fibre service with any package, the period specified according to the conditions has expired. The system will renew the package to the original one. or according to the promotional program at that time. There will be an SMS notification before the new package starts to be used.

12. Where a temporary halt to services is initiated due to customers reaching their credit limit or where any fees associated with the terms and conditions of this package remain unpaid, the customer’s access to any services will also be halted. Services will only be resumed once the customer has paid any outstanding bills in full.

13. This package is for personal use. Any sub-leasing of these services or commercial use is prohibited.

14. Customers wishing to utilize port forwarding must first register on this website: www.thddns.net There are no fees involved and the following registration manuals can also be found there: 

•             THDDNS registration manual for Private IPv4

•             THDDNS registration manual for Public IPv6

15.The following equipment and devices will be leased to customers: 

•             Two of WiFi6 routers valued at 5,000 Baht or WiFi6 router valued 2,500 Baht (It depends on the subscription package)

•             An AIS PLAYBOX valued at 2,490 baht. A discount of 3,096 baht/piece will be applied for customers who complete the 24-month billing cycle. Should customers be unable to complete the 24-month billing cycle, they will be liable to the damages calculated according to the length of service provided

•             In the event that services are terminated for any reason, the customer must return all leased equipment back to an AIS Shop within 15 days after the services are terminated and in a suitable and serviceable condition. Should customers not return the product within the allotted time, or where the equipment is returned in a damaged state, the customer will be liable for damage fees to the company.

16. Customers with main monthly package worth more than 349 baht will receive a discounted rate of 200 baht/month should they wish to move over to the Net Smart Gang Package or Net Combo Gang Package and will receive On-Top internet at the AIS Postpaid number used for the privilege only. 

17. AIS offers a monthly mobile phone service for customers who subscribe to the Net Smart Gang package 999 baht or  Net Combo Gang package 1,099 baht those receiving a new monthly mobile phone number and receive internet usage of up to 10GB and 20GB, respectively. The following package terms and conditions apply

•             Calls and VDO calls to all networks will be charged at a rate of 1.50 baht/minute, while SMS messages will be charged at 2 baht/message, and MMS messages charged at 3 baht/message.

•             Should the internet quota be exceeded, internet speeds thereafter will be limited to a maximum speed of 64Kbps.

•             Any additional services not covered under the package will be charged to the monthly bill and those rates do not include VAT.

•             AIS monthly mobile phone contracts connected to the Net Smart Gang Package or Net Combo Gang Package will have a 24-month billing cycle, counted from the package installation date.

•             AIS customers using the following services are not eligible for this package: Multi-SIM, AIS Hot Deal, Apple Watch Device, and Mao Mao Share add-on package.

•             Package usage is exclusive to the month in which it is designated. Any remaining usage left over at the end of a monthly billing cycle may not be rolled over to the following month. All service privileges will be terminated immediately if the package is canceled, changed, or transferred.

•             In the event that a post-paid AIS mobile phone number is canceled, changed to a pre-paid package, ported to another network, or transferred to another individual, all service allowances will be terminated immediately, and the monthly AIS Fibre internet services will be immediately changed to its original, full price.

•             How to get a new SIM card: : After successfully installing AIS Fibre, receive the SIM card from the installer and scan the QR Code from the manual or https://kyc.ais.co.th. Follow the steps to activate the SIM card.

•             The AIS SUPER WiFi username and password will be granted automatically via SMS to the eligible customers. More information at www.ais.th/wifi

18. The service allowances will be utilized within 3 days after customers receiving a confirmation SMS: 

•             PLAY Lite / PLAY STANDARD add-on package according to the package terms and conditions.

•             AIS SUPER WiFi unlimited package

• Fixed Broadband Service is a co-speed of data usage service for both the receiving and sending of data. Therefore the quality and speed of internet depend on quantity, amount of Subscribers, the distance between the internet network and Subscriber’s premises, quality and efficiency of connecting devices including the server of the website which the Subscribers visit and may result in lower speeds of connection than the speeds specified in the Subscriber's package.
• During the daily high-traffic peak period is from 6:00 PM to 12:00 AM, massive usage may result in lower speeds of connection than the speeds specified in the subscriber's package.
• For the prevention and avoidance of effect on other Subscriber using of service, Service Provider reserves the right to specify the conditions prioritizes the collective interest of general Subscribers.